Frequently Asked Questions
Frequently Asked Questions
Have a question? We've got answers. If you don't find what you're looking for, reach out to us at info@thedivagoddess.com.
🛍️ Diva Goddess Orders
How do I place an order?
Simply browse our collections, select your size and color, and click "Add to Cart." When you're ready, proceed to checkout and complete your purchase. Our store is open 24/7!
Can I modify or cancel my order?
Orders can only be modified or canceled before they are shipped. Please contact us immediately at info@thedivagoddess.com if you need to make changes.
Will I receive an order confirmation?
Yes! You'll receive a confirmation email as soon as your order is placed. Check your spam folder if you don't see it within a few minutes.
📦 Shipping & Delivery
Where do you ship?
We ship within the United States. Standard shipping is available for all domestic orders.
Do you offer free shipping?
Yes — all US orders over $50 qualify for free standard shipping.
How long does processing take?
All orders are processed within 1–3 business days. Orders are not shipped on weekends or holidays.
How long does delivery take?
Standard shipping takes 3–7 business days after your order has been processed.
How do I track my order?
Once your order ships, you'll receive a tracking email. You can also track your order anytime at our Track Your Order page.
What if my package is lost or stolen?
Once an order is marked as delivered, Diva Goddess is not responsible for lost or stolen packages. Please contact your carrier directly for assistance.
📏 Diva Goddess Sizing & Fit
What sizes do you carry?
We carry sizes Small through 1X. Our Peach Collection is available in Small and Medium. Our Sculpt & Empower Collection is designed for Large and above, offering maximum support, compression, and coverage for a confident, sculpted fit.
How do I find my size?
Each product page includes a size chart to help you find the perfect fit. We recommend starting with your usual activewear size. If you're between sizes, size up for a more comfortable fit.
Do your leggings run true to size?
Yes, our leggings run true to size. If you're between sizes, we recommend sizing up for a more comfortable fit.
Are your leggings squat-proof and completely opaque?
Yes. All Diva Goddess leggings are 100% squat-proof and fully opaque — no sheerness, no transparency, no matter how deep you go.
Does the waistband roll down during movement?
No. Our waistbands are engineered to stay firmly in place during high-intensity movement. The high-waist design provides a secure, locked-in feel whether you're squatting, running, or stretching.
Does the sports bra have removable or sewn-in cups?
Our sports bras feature high-quality sewn-in cups for a clean, secure fit that stays perfectly in place without bunching or shifting.
Does the sports bra offer low, medium, or high support?
Our sports bras are engineered for medium to high support, making them suitable for everything from Pilates and yoga to HIIT and heavy weightlifting.
⚡ Fabric & Gym Performance
Is the material moisture-wicking and quick-drying?
Yes. Our premium fabrics are highly moisture-wicking and quick-drying, engineered to pull sweat away from your skin so you stay cool, dry, and focused throughout your workout.
Is the material breathable for high-intensity workouts?
Yes. The fabric is highly breathable, allowing optimal airflow so you get the compression and sculpting you want without overheating.
Is the fabric lightweight or heavily compressed?
We offer two distinct feels. The Peach Collection features a sleek, lightweight, second-skin feel. The Sculpt & Empower Collection delivers a firmer, high-compression hold designed for maximum support and sculpting.
Does the fabric pill easily after friction or washing?
No. Our pieces are crafted from high-quality, durable fibers that hold up against friction, regular training, and frequent washing without pilling or breaking down.
How should I care for my activewear?
To preserve the shape, compression, and longevity of your pieces, wash in cold water and air dry. High dryer heat can break down the technical fibers over time.
🔄 Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the date of delivery. Items must be unworn, unused, with tags attached and in original packaging. View our full Refund Policy.
How do I start a return?
Email us at info@thedivagoddess.com to initiate a return. Returns sent without prior approval will not be accepted.
When will I receive my refund?
Once we receive and inspect your return, refunds are issued within 10 business days to your original payment method.
Can I exchange an item?
For the fastest service, we recommend placing a new order for the item you want and returning the original for a refund.
💎 The Signature Set
What is the Signature Set?
The Signature Set is our premium 3-piece activewear bundle, includes a sports bra, leggings, and biker shorts. Valued at $99.97, available for $79.99.
Can I mix and match sizes in the Signature Set?
Yes! The Signature Set allows you to select different sizes for each piece so you get the perfect fit.
Are the pieces in the Signature Set sold separately?
Yes! You can shop each piece individually, Peach Leggings ($30), Peach Sports Bra ($20), and Peach Shorts ($20).
💳 Payments
What payment methods do you accept?
We accept all major credit and debit cards, Shop Pay, Apple Pay, and Google Pay.
Is my payment information secure?
Absolutely. All transactions are processed through Shopify's secure, encrypted checkout.
🤝 Ambassador Program
What is the Diva Goddess Ambassador Program?
Our ambassador program is designed for women who love fitness and want to represent the Diva Goddess brand. Ambassadors receive exclusive perks, discount codes, and commission opportunities.
How do I apply?
Visit our Ambassador Program page to learn more and apply.
📬 Contact Us
How can I reach customer support?
Email us at info@thedivagoddess.com or call (945) 268-1423. Our team is available 7 days a week, 10am–5pm CST.