Shipping policy
Diva Goddess Shipping Policy
At Diva Goddess, we're committed to getting your order to you as quickly and smoothly as possible.
Processing Time
All orders are processed within 1–3 business days.
Orders are not shipped or delivered on weekends or holidays.
Please note that during high-demand periods, processing times may be slightly extended.
Shipping Time
Once your order has been processed, the estimated delivery time is:
Standard Shipping (U.S.): 3–7 business days
Shipping times are estimates and may vary depending on your location and the carrier.
Order Tracking
Once your order ships, you will receive a confirmation email with tracking information so you can follow your package every step of the way.
Order Changes & Cancellations
Orders may be modified or canceled only before they are shipped.
Once an order has been shipped, it can no longer be canceled. If needed, you may request a return in accordance with our Refund Policy.
Shipping Delays
While we work hard to meet all delivery estimates, Diva Goddess is not responsible for delays caused by:
- Shipping carriers (USPS, FedEx, DHL, etc.)
- Weather conditions
- Incorrect shipping information
- High-volume periods
Incorrect Address
Please ensure your shipping address is correct at checkout.
Diva Goddess is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Lost or Stolen Packages
Once your order has been shipped and marked as delivered, Diva Goddess is not responsible for lost or stolen packages.
If you experience an issue, please get in touch with the shipping carrier directly.
Pre-Orders / Made-to-Order Items
Some items may be offered as pre-ordered or made-to-order.
These items will have extended processing times, and shipping will occur once production is complete. Estimated timelines will be communicated at the time of purchase.
Need Help?
If you have any questions about your order or shipping, contact us at:
info@thedivagoddess.com